58% of consumers made repeat purchases from a specific brand over the last year following a positive experience.
A stellar customer experience goes a long way — and with the average customer using 2 or more touchpoints when evaluating and buying a product, it’s important to optimize customer experience (CX) on every channel you sell on.
Join us on Thursday, July 14th at 1PM CDT as we walk through how to perfect the shopper experience for omnichannel commerce.
From optimizing your website experience to managing post-purchase delivery expectations, we will cover what you need to know to create an unforgettable CX that makes your customers happy and brings them back for more.
Reserve your spot and learn how to:
Partner Manager, Technology
Specialist, Strategic Marketplace Services
Platform & VC Partnerships Manager
Senior Product Manager, Reviews & Ratings
Strategic Client Director
Krista Pisciotta is a Technology Partner Manager at ShipBob, a tech enabled 3PL that fulfills ecommerce orders for direct-to-consumer brands. She started at ShipBob in 2022 but has industry experience of over a year. She manages all of ShipBob's technology partners. When she's not working she enjoys spending time with her golden retriever puppy or binging the latest true crime documentary.
Mark Gray is a Specialist within the Marketplaces Strategic Services team and works closely with several retail media partners such as Walmart, Instacart, and Criteo to implement new product and program initiatives throughout the department. He works with account managers to diagnose performance issues and utilizes the advertising audits he created to identify new opportunities for growth and optimizations.
Rohan is the Platform & CV Partnerships Manager at Gorgias. Prior to joining Gorgias, he developed the investor partnership program at Clearbanc, a revenue-based source of financing for D2C eCommerce brands. He also spent just over 3 years at the Toronto Stock Exchange, working closely with companies in the junior marketplace (TSXV) to help them better connect to more qualified and meaningful pools of capital. He is passionate about helping companies scale through various means, to ultimately help them reach success.
Michelle Muller is a senior product manager at Yotpo, where she leads the on-site shopper experience with Ratings & Reviews, as well as partner & retail syndication initiatives.
Her main goal is to empower brands to leverage user-generated content at any digital purchase point. Prior to Yotpo, Michelle built products at SimilarWeb and ironSource.
Casey Burt is a strategic client director for Ordergroove. With more than 15 years of experience, Casey is passionate about helping brands develop and execute world-class customers experiences. He partners with Ordergroove’s largest strategic clients to ensure their business success.